FAQ

Investment & Costs

Q: How much does it cost to open a Kajiken franchise?
A: On average, total setup costs are between NZD 200,000–300,000 for an 80–100 sqm store. In addition, there is a one-off franchise fee of NZD 60,000 and a training fee of NZD 21,000.

Q: What is included in the franchise fee?
A: The franchise fee grants you:

• The right to use the Kajiken brand and intellectual property

• Access to our exclusive recipes and product know-how

• Continuous new product updates and menu innovations

• Ongoing operational support and response whenever you encounter challenges in running your store

Q: What is included in the training fee?
A: The training fee (NZD 21,000) covers our 3-week intensive programme, which prepares you and your team in kitchen operations, service standards, and management systems before your store opens. For franchisees with proven hospitality experience, this fee may be reduced.

Q: Are there ongoing fees?
A: Yes, franchisees pay a 6% royalty and a 2% national marketing fee on gross sales each month.

Q: What other startup costs should I expect?
A: Additional costs may include lease deposits, council consents, and professional fees (legal, accounting, etc.).

Experience & Ownership

Q: Do I need restaurant or hospitality experience?
A: It is helpful, but not required. Our intensive 3-week training programme covers everything you need to successfully operate a Kajiken store. If you still feel unsure, the training period can be extended.

Q: Can I own a franchise as an investor and hire a manager?
A: Yes, this is possible, provided the manager is well trained and approved by HQ.

Q: Do I have to open a new store, or can I buy an existing one?
A: It is possible to take over an existing store, but this will need to be discussed further on a case-by-case basis.

Operations & Support

Q: What training will I receive?
A: A 3-week programme covering kitchen operations, food safety, customer service, and store management. Refresher training is available when needed.

Q: Will HQ help with marketing?
A: Yes. HQ runs national promotions and provides ready-to-use holiday campaign kits with content and step-by-step instructions.

Q: Do I need to source my own ingredients?
A: No. All noodles, sauces, and key products are supplied centrally to ensure consistency and quality.

Q: What ongoing support is provided?
A: Regular store visits, performance reviews, and continuous operational guidance from HQ field managers.

Q: How many staff members will I need to hire?
A: Staffing levels depend on your store size and layout. HQ will provide you with a clear staffing plan tailored to your location.

Q: Can HQ assist if I need to hire overseas staff?
A: Yes. We can assist with the entire process — from employer accreditation and job checks to recruitment of suitable overseas workers.

Profitability & Risks

Q: How profitable is a Kajiken franchise?

A: Profitability depends on sales, costs, and management. As an example, our Wellington store (100 sqm) has a setup cost of ≈NZD 258,000 and achieves ~NZD 6,000 daily turnover.

Q: What are the key success factors?

A: A good location, consistent quality, effective staff management, and following HQ’s promotions and systems.

Q: What risks should I consider?

A: Risks include general business challenges such as lease commitments, staff recruitment, and market competition. HQ support significantly reduces these risks.

Application Process

Q: What is the process to become a franchisee?
A:

1. Submit an enquiry

2. Receive our Franchise Kit

3. Meet with our development team

4. Review the FDD and investment requirements

5. Sign agreement + complete training

6. Open your store with HQ support

Q: How long does it take to open a store?
A: Typically 3 months, depending on site selection, council approvals, and fit-out.

Q: Can I open multiple stores?
A: Yes, multi-unit opportunities are available for qualified franchisees.